FROM PROJECT SHERPAS TO CUSTOMER SHERPAS
With the success of the Project Sherpa Consultant Certification program, PS Principles has worked with industry experts to develop a unique Customer Success Skills Development program called, "CS Pillars".
A SKILLS DEVELOPMENT PLATFORM - NOT TRAINING
We know the hit or miss strategy of providing large teams with content that doesn't result in any change in behaviors. A "Skills Development Platform" combines content, guided field learning activities, online mentoring, other tools such as peer-to-peer recognition to help people learn something new and then develop an ongoing desire to keep putting that content into practice.
By providing an end-to-end customer success framework at the foundation of the development, we are able to teach content once and then give the learner step-by-step guidance on turning themselves into an expert. Customer Success expert.
Our proprietary platform brings everything the learner needs to consume the content, practice the content and then recognize fellow workers for their learning achievements all into one place. The result is a one stop shop for the complete transformation of account managers into customer success managers at an accelerated and more consistent rate than ever before.
PS Principles has built up a content delivery approach that focuses on knowledge retention rather than knowledge presentment. our customer method uses smaller bits of information in a format that leads to a deeper understanding by the learner before moving on to the next piece of content. The result is a slower teaching process that accelerates learning because more of it is retained and put to use immediately.
guided skills development
The content is intertwined with a concept we developed called, Skills Cards. Skills Cards are individual activities that take a piece of content and ask you to go put that specific content into practice. It might be in front of a customer or it might be something you need to do internally with your manager, but either way, we guide you through the process of acquiring experience, that ultimately lead to the development of skills and beliefs.
While the learners are focused on developing their behaviors, they are also asked to give recognition to others who have also learned a new skill. By doing this we facilitate the development of a supportive culture within the organization.
SCALABLE FOR TEAMS OF ANY SIZE
Our unique portal allows for all of this to be tracked and reported across an entire organization from one place. It gives us the ability to not only interact as mentors with the learners, but also allow the employers to participate, track and review progress.
For more information, please contact firstname.lastname@example.org