This book is an outstanding resource for anyone who is involved with the delivery or contracting of Professional Services. Principle #4 is of particular interest (and extremely valuable) for anyone responsible for delivering a service under potentially difficult circumstances. The notion of empathy, understanding and resolution can be readily applied to any aspect of life and business with fantastic results. Not only is this a truly outstanding Professional Services delivery handbook, but a fantastic general business book as well. I would highly recommend this book to anyone in the business world. It is exactly on point!
— Franco Anzini, Xactly Corp
The training was excellent, as well as the book. Combined they make a potent weapon for taking our professional services to the next level. As we have our future sessions with the full team I expect the discussion will have to fit in there.