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Customer-facing
Project Management

Project Management isn't truly a skill until it is done in front of a paying customer

Transform Project Management Globally

Project Dynamics is the groundbreaking approach specifically designed for customer-facing project managers. By focusing in on the true nature of paid projects delivered for profit, our CFPM program can guide project managers to proactively lead their projects while identifying key issues early so that they are proactively led away from danger. Our proprietary skill development platform allows companies to transform the way its team delivers customer projects because of its unique combination of world-class content and field-based action. Certifications are earned through "doing" not just watching content.

CUSTOMER-FACING PROJECT MANAGEMENT CURRICULUM

Wall of ideas

Project Dynamics

We teach Project Managers to read the "dynamics" of a project and identify issues early so they can avoid escalation rather than be surprised by it.

Working with Financial Documents

Budget Dynamics

We teach the concept of Staged Budget Control so that project managers teach each stage as though it has its own budget and does not steal from the future.

Colleagues at Work

Stage Dynamics

We teach project managers how the structure of a project has specific dynamics that can work for or against them depending on how proactively the lead..

Construction Manager

Customer Dynamics

We teach project managers the business of profitable project delivery so they know how to negotiate successfully during a project.

Brainstorming

Proactive Assessment

We teach a structured process for assessing a project's health and how to build a corrective action plan that keeps a project safe.

Rafting Team

Leadership Dynamics

No matter what transpires on a customer project, we are always better off having proactively led, than to have reactively followed the customer's lead.

Built from Experience
and Ready to Go!

Our CFPM program is ready to go and can be rolled out immediately or delivered via in-person training classes. In addition to the training content, participants earn their certifications by completing field-based actions that help them gain experience in dealing with specific customer situations and sharing them with their manager for feedback. 

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